Job satisfaction and employee performance within The Telecommunication industry in Kenya: a case study of Airtel KenyaLlimited Nairobi.

Abstract

The issue of employee satisfaction has been momentous in recent times to the development and accomplishment of organizations goals and objectives. This research study aimed at investigating the factors that affect employee satisfaction at Airtel Kenya Limited. Specifically, the study sought to investigate the influence of talent development on employee satisfaction, to establish the extent to which reward influences employee satisfaction and establish the influence of organizational structure on employee satisfaction. Theoretical and empirical studies was reviewed to assess the factors likely to affect employee retention The study adopted descriptive research survey, A sample size of 75 employees was taken for the research study, representing 30% of an entire population of 250. Data for the study was collected primarily through semi structured questionnaire. The study adopted descriptive statistics analytical techniques to analyze the variables, using Statistical Program for Social Sciences (SPSS). Statistical instruments used for the research analysis were mainly inferential statistics, specifically correlation matrix and multiple regression analysis. The researcher employed the survey strategy for the study. This strategy is proposed because it allows the collection of a large amount of data from a sizable population in an economical manner. The study also employed descriptive statistics method for presenting and summarizing bio-data. Findings were reported in the form of tables and figures and appropriate recommendations given.